Customer Centered Case Management

Get a 360° view of the client across all activities and program enrollments.

The future of workforce development will be client focused instead of program focused. Deliver improved outcomes for clients a case management system designed around them instead of the program.

  • People focused instead of program specific workforce services
  • Track services, activities and case notes
  • Add unlimited programs
  • Intake, assessment & eligibility
  • Track service activities
  • Employment plans
  • Manage case loads
  • Real time data at your fingertips

Multi-Program Case Management

Reduce data entry by managing customers across all of your workforce programs including WIOA, Wagner Peyser, Trade, TANF, and more. Add or update programs anytime without programming.

Common Intake & Eligibility

Easily intake new customers with a simple, responsive intake form available to internal staff and partners. Determine customer eligibility across all programs so customers get access to the most appropriate and impactful services.

Service Activities & Case Notes

Track service activities and case notes across all programs and enrollments. Quickly see where your customer is in the process across all enrollments.


Equip your staff to deliver services anywhere anytime with full mobile access. Look up case records and add service activities while in the field.

Real-Time Reports & Analytics

Run standard or create unlimited ad-hoc reports across all systems. Integrate with Launchpad’s Workforce Wave Analytics to do deeper analysis.

Customized To Meet Your Needs

We know one size case management systems don’t fit all organizations. Fully configure and customize your system with fields, layouts, workflows, business logic, apps, and more.

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