I wanted to record another quick video to preview for the October 15th. webinar. This is a highlight of what we’re seeing as the 6 Components of a modern Workforce Development data system. As workforce development agencies move to a more regional approach, state and local agencies are using a variety of tools and technologies to help enable better collaboration, drive efficiencies and improve outcomes through reporting.
Through our work with numerous workforce agencies, we are seeing the following core components comprising the modern workforce development data systems:
- Case Management CRM – A regional approach to workforce development requires the ability to provide clients with access to multiple grants and programs. Many of today’s workforce systems lack flexibility and were designed to only track a single funding stream such as WIOA. Agencies are now realizing the benefits of CRM for case management to track multiple funding streams and gain a 360º view of the client information. Additionally, with CRM, case management extends to applicant tracking and job matching.
- Business Services CRM – CRM can do more than just case management, it can also be used to manage employer engagement. In fact, CRM is the best way to manage business services and job development activities. As workforce agencies continue to become more demand-driven, CRM will play a central role in helping deliver recruiting services to employers.
- Customizable Platform – Part of the challenge of many current state or local case management systems is the inability to customize and tailor them to your business process. A regional workforce development approach requires working with numerous partners, programs and service providers, which means your data system needs to be flexible and adjust to these needs. Additionally, we are seeing agencies wanting to make improvements to their system overtime through agile phases. Having an easily customizable platform allows you to do this.
- Collaboration – At the heart of a regional workforce development approach is collaboration, and many agencies are fully embracing collaboration tools to improve the way they engage with local partners. Workforce agencies are looking for tools and platforms that allow them to share data across departments and providers, such as employer or job seeker data, and then to communicate collaboratively on these accounts and opportunities. Additionally, workforce staff are replacing email with social and mobile tools to communicate, improving engagement and collaboration at the service delivery level.
- Self-Services – A major change we are seeing in workforce development is the move toward delivering services virtually. Unfortunately, the vision of the virtual one stop workforce system has never truly been realized, with agencies still delivering services in a very manual, brick-and-mortar approach. This represents a major disconnect in the way job seeker and employer customers are accustomed to accessing private sector services such as banking, shopping and job searching. With the emergence of mobile devices as the primary computing method for many users, we are seeing workforce agencies looking for ways to truly deliver workforce services that are completely cloud, social and mobile.
- Real-Time Data (Reporting, Dashboards, Integration) – Access to real-time data and analytics is the #1 feature workforce development executives are embracing as they move toward a regional workforce development approach. Many workforce agencies and funders are realizing the power of real-time data to help them improve performance and accountability, make smarter funding decisions, and more quickly respond to reporting requests. Any modern workforce data system must have the ability to generate ad-hoc, real-time reports and dashboards, and be accessible by program and management staff without the need for a program or data analyst.
I hope this preview of the 6 components of a modern workforce development data system is helpful, and please feel free to join us this Thursday, October 15th @ 10:00 AM for Webinar Launching the Regional Jobs Cloud initiative.