Let’s talk about your business services team. Maybe you have a single team reporting to you, working in one location, divided up by sectors, or perhaps split up geographically. Maybe your business services is subcontracted out to several different agencies.
How do the teams coordinate all their information and keep their communication straight? How do they deal with referrals, working with other teams that might be able to provide supplemental services?
Or maybe you just have one individual focused on handling services for the thousands of businesses in your region.
How do you know how well this poor overworked person is doing? How does that person keep track of all their tasks and understand how well they’re performing on a day-to-day basis? Are the metrics they’re being held accountable to working for you?
If you’re in the cloud, you already know the answers to these questions. Every organization with more than, say, two people has to face these challenges. It’s not a new problem, and the solutions to the problem are for now fairly well-established.
Govtech.com suggests that the cloud trend is not just here to stay, but cites “data center consolidation, mobility, security, big data, and cloud computing as the ‘big five’ in state and local IT.”
We agree 100%, and we’re right there helping business services, economic development, and workforce development agencies stay on top of the “Big Five” trends.